Consulting Services



TSarro & Associates has developed a service offering for Contact Center engagements that balances a significant depth in Operations experience, with a seamless partnership with Telarus as the technical powerhouse with solutions architects, engineers, project management, and access to over 300 product suppliers in the portfolio. We are not limited to any one solution, just laser-focused on the right one for you!

Contact Center Technology Solutions: We provide expert guidance on Contact Center technology solutions, including evaluation, selection, and implementation. Our consultants, solutions architects, and software engineers assess your current technology infrastructure, recommend suitable platforms, and help you leverage the latest innovations to enhance efficiency, automation, and the customer experience in your Contact Center. This approach opens up the possibilities of getting the right balance between operational plans that are realistic, ROI that is deliverable, and technical expertise to identify the perfect fit for your Contact Center strategy.

Contact Center Operations Review: Our team conducts a thorough assessment of your Contact Center operations, evaluating its efficiency, effectiveness, and alignment with industry best practices. We identify areas for improvement and recommend actionable strategies to enhance performance and streamline processes. This would include developing an approach to planning internally for a technology implementation if needed in the overall project scope.

Strategic Business Planning and KPI Development: We assist you in formulating strategic plans and developing key performance indicators (KPIs) that align with your business objectives. By defining clear goals and measurable targets, we help you optimize your Contact Center operations for long-term success.

Contact Center Organizational Design: We specialize in designing Contact Center organizations that maximize productivity and customer satisfaction. By analyzing your current structure, roles, and responsibilities, we help you create an optimized organizational design that promotes collaboration, agility, and efficient workflow.

Business Process Optimization: We identify opportunities for streamlining and automating your Contact Center processes to enhance operational efficiency and reduce costs. Our experts analyze your existing workflows, technology infrastructure, and customer touchpoints to implement optimized processes that deliver exceptional customer experiences.

Employee Engagement Solutions: We understand the vital role your employees play in delivering outstanding customer service. Our tailored employee engagement solutions help you foster a positive work environment, boost employee morale, and cultivate a culture of excellence, resulting in increased employee satisfaction and retention.


Executive Coaching



Investing in your most important asset, your people, maybe the single most important decision you make as a leader!



From the beginning, our coaching has been at the core of what makes the TSarro & Associates’ experience so powerful for our clients. Tom Sarro, Founder and CEO, is a distinguished leader who brings range of industries (telecommunications, healthcare, new start Internet sales) and a passion to share insights and educate others through executive coaching and consulting.

TSarro & Associates is specialized to support C-Suite Leaders, small business owners, key management, or any individual looking to enhance their performance within both career and their personal lives.  The coaching engagements are built to help clients dig deep in order to better understand the scope and scale of their touch on their business, and their people.

TSarro & Associates offers a host of assessment tools and services that provide valuable insight into personal growth and leadership capacity:

  •  Myers-Briggs Type Indicator (MBTI)

  • Hogans Value Inventory

  • DISC

  • MSCEIT (Emotional Intelligence Assessment)

  • Lominger Voices 360 Assessment

  • Center for Creative Leadership

We are committed to the success of our clients, one at a time. Our executive coaching services, helps stimulate thinking, frame issues, guide discussions, and ensure accountability throughout the engagements. We help develop individuals and give back the knowledge earned though our own careers as a accomplished executives and business owners.